Shipping policy
1Luxury Miami Shipping & Fulfillment Policy
Last updated: September 26, 2026
Fulfillment depends on the selected item and whether it is ready to ship, made to order, or sourced or designed for you. Production time and carrier transit time are different. An expedited delivery service does not shorten jewelry production unless a separate rush-production arrangement has been agreed.
Dog pendant collection: United States orders
US orders from our dog pendant collection have a handling time of 7 business days before dispatch, including made-to-order production and handling. Carrier transit time is additional and depends on the shipping service. Business days are Monday–Friday, excluding US public holidays. Review the available shipping services and charges at checkout; contact us before ordering if you need delivery by a specific date. This handling time applies to dog pendant orders delivered within the United States; international orders and other product collections follow their item-specific terms.
Before payment
Review the availability and estimated dispatch date or range for your selected configuration in the product offer or written quote before paying. For a bespoke or sourced request, specifications, price, required approvals, and estimated dispatch timing must be agreed before a payable invoice is issued. If timing is not shown or you need delivery by a specific date, contact us before payment. A requested event date is not a guaranteed delivery date unless we expressly agree to it in writing.
Ready-to-ship and made-to-order items
Ready-to-ship items require order and payment review before release. Made-to-order items require production and are not represented as finished stock merely because they are available to order. Any payment, sizing, design approval, or other prerequisite affecting the dispatch estimate must be disclosed before payment. We will not silently restart or extend an agreed dispatch period after purchase.
Delays and cancellation
If we cannot ship within the stated time, we will notify you with the revised timing or explain that a revised date cannot be provided, offer cancellation where required, and obtain your consent to a delay where required by applicable law. If we cannot fulfill the order or required consent is not obtained, we will cancel and issue the required monetary refund. See our Refund & Cancellation Policy. Estimates and carrier delays do not waive your mandatory rights.
Shipping services, charges, and tracking
Available destinations, service levels, and shipping charges are those shown for your order at checkout or agreed in writing before payment. Not every service is available for every item or destination. Carrier transit estimates begin after dispatch, not when a custom order is placed. Tracking details are provided when a tracked shipment is dispatched; creating a label alone does not mean a package has been handed to the carrier.
Insurance, signatures, and delivery issues
Where an item offer includes insured shipping, that promise forms part of the order and is not removed by this general policy. For other arrangements, insurance inclusion, any additional charge, and any signature requirement must be disclosed before payment. Coverage and delivery restrictions depend on the shipment and applicable carrier or insurer terms. Contact us promptly about suspected loss, damage, or non-delivery and preserve packaging and supporting evidence. We will investigate and assist with the carrier or insurer; handing a parcel to a carrier does not by itself remove our obligations to you, and mandatory remedies are not conditional on an insurer paying a claim.
Addresses and Miami pickup
Provide an accurate, secure delivery address. Address changes may require verification. High-value shipments may have signature, forwarding, or unattended-delivery restrictions disclosed for the order. Miami pickup is by confirmed appointment after the item is ready for release and payment is verified. Identification may be requested.
International orders
International availability is confirmed per item and destination; worldwide delivery is not automatically offered. Applicable import restrictions, duties, taxes, brokerage, and customs arrangements must be reviewed before ordering. Unless the agreed offer states otherwise, destination import charges are the customer's responsibility.
Contact and existing orders
Email info@1luxurymiami.com or call, text, or WhatsApp (786) 440-0664. This update does not reduce a shipping or insurance promise already agreed for an existing order.