1Luxury Miami Custom Order Policy
Last updated: July 11, 2026
Custom orders are produced or sourced for an individual client based on written specifications, design approvals, and the applicable private invoice.
Deposits
A deposit may be required before consultation deliverables, CAD work, sourcing, material purchasing, stone selection, casting, setting, finishing, or other production preparation begins. Deposits are generally non-refundable after work or committed sourcing starts.
Written specifications and approval
Clients are responsible for reviewing names, spelling, dimensions, ring or wrist size, metal and karat, metal color, stone type and origin, shape, carat range, color, clarity or quality tier, setting, engraving, finish, estimated weight, reference images, and other specifications before approval.
Diamonds, gemstones, and reports
Natural or lab-grown origin, grading laboratory, grading report, appraisal, and other documentation are provided only when confirmed in the final written specifications or invoice. A request for a specific GIA or IGI report must be accepted and documented before payment or production.
Changes and estimates
Changes after approval can affect cost and timing and may require a revised invoice. Renderings, estimates, target weights, carat estimates, and projected completion dates are planning tools until final specifications and production requirements are confirmed.
Balance and release
The remaining balance and any approved additional charges are due before release, pickup, delivery, or shipment unless a written agreement states otherwise.
Final sale and company error
Custom, personalized, engraved, resized, altered, sourced, modified, and made-to-order items are final sale except for a verified company error or another written resolution approved by 1Luxury Miami.
Contact
Email info@1luxurymiami.com or call, text, or WhatsApp (786) 440-0664.