1Luxury Miami Custom Order Policy
Last updated: May 27, 2026
1Luxury Miami specializes in custom jewelry, luxury designs, diamond pieces, Cuban links, name pendants, watches, gold work, and personalized creations.
Because custom orders are made specifically for the client, the following policy applies.
Deposits
Custom orders require a deposit before work begins unless otherwise agreed in writing.
Deposits may be used toward:
- Design consultation
- CAD modeling
- Rendering
- Sourcing
- Gold
- Diamonds
- Gemstones
- Labor
- Casting
- Setting
- Polishing
- Production preparation
- Administrative work
Deposits are generally non-refundable once work has started.
Design Approval
Clients are responsible for reviewing and approving design details, including size, spelling, metal type, diamond details, layout, stone placement, measurements, and other specifications.
Once a design is approved, changes may require additional costs.
Production Changes
Changes requested after production begins may delay the order and may require additional payment.
1Luxury Miami is not responsible for delays caused by late approvals, design changes, sourcing delays, or client-requested modifications.
Final Sale
Custom, personalized, engraved, resized, altered, sourced, modified, or made-to-order items are final sale unless there is a verified company error.
Balance Payments
Remaining balances are due before release, pickup, delivery, or shipment of the item unless otherwise agreed in writing.
1Luxury Miami may hold the item until the balance is paid in full.
Timeline
Custom jewelry timelines vary based on design complexity, materials, diamonds, gemstones, casting, setting, polishing, and quality control.
Any estimated completion date is an estimate, not a guaranteed deadline, unless specifically agreed in writing.
Client Responsibility
The client is responsible for providing accurate information, including names, spelling, sizing, design approvals, shipping details, and payment timing.
Contact
For custom order questions, contact:
Email: luxurymiamiventures@gmail.com
Website: 1luxurymiami.com