1Luxury Miami Custom Order Policy
Last updated: September 14, 2026
This policy covers bespoke designs, personalization, modifications, and items sourced to a client's specifications. A standard catalog design offered in selectable configurations can be made to order without being a bespoke-design commission.
Specifications before payment
Before a payable bespoke invoice is issued, we confirm the design, spelling or engraving, size, metal and karat, metal color, stone type and origin, shape, carat specification, quality details, setting, finish, included components and documentation, full price, applicable tax and shipping, and estimated dispatch timing in writing. You should review and approve those details before payment. Required design or sizing approvals and their effect on timing must be explained upfront.
Deposits and balances
The written agreement distinguishes the full item price, deposit due, remaining balance, and work or sourcing authorized by the deposit. A calculator result, request form, or illustrative deposit amount is not a finalized invoice or confirmation of payment. Deposits are generally non-refundable after authorized work or committed sourcing begins, subject to the terms agreed before payment and mandatory rights. Final-sale or deposit language does not remove a legally required refund.
Renderings, measurements, and documents
Renderings, including disclosed AI-generated images, show a design concept rather than proof of a completed physical item. Estimated weights and dimensions are identified as estimates; actual finished measurements are taken from the completed piece. Material changes to the agreed design or specifications require your approval. Natural, lab-grown, treated, or simulated stone descriptions must match the order. GIA, IGI, appraisals, or other reports are included only when specifically agreed before payment.
Changes, production, and release
Changes requested after approval may affect price or timing; any revised charges and schedule require agreement before additional work proceeds. Production time is separate from carrier transit time, and rush production is not implied by selecting faster shipping. Any agreed balance is due before release, shipment, or pickup unless otherwise agreed in writing.
Cancellation, errors, and delays
Custom, personalized, altered, sourced, and made-to-order items are generally final sale for change of mind. Non-delivery, defects, incorrect goods, material differences from the agreed description, and shipment delays are handled under the Refund & Cancellation Policy and Shipping & Fulfillment Policy, subject to mandatory consumer protections. Contact us promptly about an issue. Prior order promises and legal rights are not reduced by this update.
Contact
Email info@1luxurymiami.com or call, text, or WhatsApp (786) 440-0664.