1Luxury Miami Refund & Cancellation Policy
Last updated: September 26, 2026
This policy applies to purchases from 1Luxury Miami. The item description and any written terms agreed before payment form part of your order. Nothing in this policy limits mandatory consumer rights, payment-provider dispute rights, or a remedy required by law. Changes to this policy do not reduce rights or promises applicable to an existing order.
Final-sale purchases and change of mind
We do not offer general change-of-mind returns unless an item-specific offer or written agreement expressly provides them. Custom, personalized, engraved, resized, altered, sourced, made-to-order, special-order, and designated final-sale items are generally final sale. This does not exclude claims for non-delivery, defects, incorrect goods, material differences from the agreed description, or other legally required remedies.
Order errors, defects, and delivery problems
Please inspect your order when received and report order errors within 3 days after delivery. Contact us promptly after discovering defects, delivery problems, or other issues. This requested reporting window does not limit mandatory consumer rights or legally required remedies. Include your order or invoice number, a description of the issue, and supporting photographs where available. Preserve the item, packaging, and included documentation. Depending on the issue and your applicable rights, a resolution may include repair, adjustment, replacement, or a monetary refund. Store credit may be offered where appropriate but will not replace a monetary refund that is legally required. Normal wear, misuse, and unrelated alterations are not company manufacturing errors.
Cancellation and deposits
Contact us as soon as you need to cancel. For bespoke work, the agreed invoice must distinguish the full price, deposit, remaining balance, and the work or sourcing authorized by that deposit. Deposits are generally non-refundable after authorized design, sourcing, material purchasing, or production work begins, subject to the terms agreed before payment and mandatory rights. We will review cancellation requests against the actual order status and agreed commitments. A final-sale or deposit clause does not permit us to retain a payment when a refund is legally required.
Shipment delays and inability to fulfill
If we cannot ship within the stated time, we will provide the notice and cancellation option required by applicable law and obtain consent to a delay where required. If we cannot fulfill an order, or you decline a delay where cancellation is required to be offered, we will cancel the affected unshipped order and refund the amount required by law. A carrier or insurance claim does not remove your rights against us.
Return instructions and refunds
Contact us before mailing a return so we can provide appropriate shipping and handling instructions. We will explain any return-shipping responsibility before an agreed return. No store-imposed short reporting period overrides your legal rights. Approved monetary refunds are made to the original payment method where possible, or through another lawful arrangement agreed with you, within the applicable required period. Bank or provider posting time is separate. Agreed store credit does not expire.
Contact
Email info@1luxurymiami.com or call, text, or WhatsApp (786) 440-0664. See our Shipping Policy and Terms of Service.