Refund policy


Refund & Exchange Policy



We value our customers and stand behind the quality of our jewelry. Due to the nature of our products, we are unable to offer cash or credit card refunds. Please review our policy carefully before making a purchase.



1. In-Store Credit Only



  • All approved returns will be issued in-store credit only.
  • In-store credit does not expire and can be applied toward any future purchase.




2. Eligibility for Return



  • Items may only be returned if there is a technical or manufacturing mistake made by our company (e.g., incorrect sizing, engraving errors, wrong item shipped).
  • Items must be returned within [X days, e.g., 7–14 days] of the original purchase date and be in unused, original condition with all packaging and certificates.




3. Non-Returnable Items



Due to the unique and personal nature of jewelry, the following items are not eligible for return or exchange:


  • Custom orders or personalized pieces (including engravings and special sizing).
  • Items that show signs of wear, damage, or alterations made outside our store.
  • Clearance, promotional, or final-sale items.




4. No Guarantee of Refund



  • We do not guarantee refunds or returns under any circumstances other than a verified mistake by our company.
  • All other sales are considered final.




5. Process for Return



  • If you believe there has been an error, please contact us within the allowed timeframe with proof of purchase and details.
  • Our team will review your request, and if approved, you will be issued in-store credit for the value of the item.